7-day money-back
guarantee.
Not satisfied? Get a full refund within 7 days of purchase. No questions asked, no hoops to jump through.
Our promise
We believe you should love your logo. If you're not completely satisfied with your purchase for any reason, simply contact us within 7 days and we'll issue a full refund. This applies to every paid plan, every time.
How it works
Contact us within 7 days
Send a refund request to contact@freelogo.im with your order number and the email address used at purchase. No explanation needed.
We verify your order
Our team confirms your purchase date falls within the 7-day window. We may ask for your order confirmation email if we can't locate the transaction.
Full refund issued
Your refund is processed within 3-5 business days to the original payment method. You'll receive a confirmation email when it's complete.
Common questions
What counts as the start of the 7-day period?
The 7-day window begins at the moment your payment is confirmed, not when you download your logo files.
Can I keep using my logo after a refund?
No. After a refund is processed, your license to use the logo and all associated files is revoked. You must delete any downloaded files and stop using the logo in all contexts.
Is the guarantee available for all plans?
Yes. The 7-day money-back guarantee applies to all paid plans with no exceptions.
What if I purchased more than 7 days ago?
Requests received after the 7-day window are handled on a case-by-case basis. Contact us and we'll do our best to help.
How do I find my order number?
Your order number was included in the purchase confirmation email. If you can't find it, contact us with the email address you used at checkout and we'll look it up.
Try risk-free today.
7-day money-back guarantee on all paid plans. No questions asked.
Create Your Logo Free